Due to COVID-19, some of our stores are conducting a contactless delivery service and due to this there may be some changes to our regular delivery service. Delivery is still available, and your store of purchase will advise you as to the best and safest solution to ensure the well-being of our staff and customers.
Please also check for any changes that may be applicable to our delivery service within LGAs where COVID restrictions are mandated here.
Deliveries are usually booked in advance for both in-store and online purchases. At the time of booking your delivery, our teams will discuss with you measures to assist with the safety and well-being of you and the delivery team. Below are some changes you may experience for your delivery:
If your delivery address is within 100km of the store of purchase and all the items in your order are non-bulky items such as pillows, sheets & quilts then we will post your order to you at a flat rate of $10. Even if your order has enough items in it to require the sending of multiple packages the total cost of delivery will remain at $10 for delivery within 100km of the store of purchase.
If one or more items in your order are bulky (such as beds, mattresses, bedside tables and other bedroom furniture), then your whole order will be delivered by truck. The cost of delivery is then determined by the distance between delivery location and store of purchase:
We endeavour to deliver to every address in Australia, however some addresses that are remote or difficult to access (some islands for instance) need to be quoted on a Price on Application basis.
The majority of our products are made to order, so delivery times vary from product to product. For example most mattresses take between 7-14 days, while some custom-made furniture can take up to 8 weeks. Estimated lead-times are displayed on product pages.
Unfortunately, we do not deliver to PO boxes.
Your order will be delivered by two people to the room of your choice, and mattress packaging will be taken away. Additionally, if you’ve purchased an ensemble base we will also affix the castors/legs to the ensemble base. For all other products requiring assembly you can elect to pay for the Snooze Assembly Service.
Updated 16 September 2021
Please see the general changes to our delivery service due to COVID-19 at the top of this page.
Further, as some of our stores and delivery teams are conducting contactless delivery as a preferred option, our regular assembly service and removal of packaging may not be available. Please check with your local store regarding any changes to the assembly service.
From time-to-time circumstances outside our control will lead to delays in delivery times. Wherever possible we will indicate potential delays on an affected products details page.
No, the number of products in your order do not change the price of delivery.
The type of products within your order determine the method of order delivery. If all the items in your order consist of non-bulky items such as most pillows, sheets and quilts will be sent by post. Larger, bulky items such as Beds, Bedroom Furniture and Mattresses need to be delivered by truck.
A balcony lift means using a crane or similar apparatus to lift your order into your property via your balcony. We need to do this in cases where there is limited access to your property caused by things such as tight stairwells, tight corners, or small access ways. There is generally an extra charge for balcony lifts due to their added complexity. If you indicate you require a balcony lift we will contact you directly to organise this.
Updated 16 April 2020
Due to COVID-19, some of our stores and delivery teams are conducting contactless delivery as a preferred option. Please check with your local store if a balcony lift is currently available.
In order to provide the best possible delivery service our delivery team need to be aware of the few pieces of information we ask of you. There are also certain situations, such as if you need a balcony lift, where we need to contact you directly before you can submit your order to organise a special delivery service and ensure that your allocated store can provide that service.
Please contact the store listed in your order acknowledgement email for updates to delivery times.
In order to minimise delivery costs we only deliver complete orders. If you wish to receive parts of your order separately you will need to place separate orders for each product, however you will also need to pay the associated delivery costs per order.
Mattress removal is not part of the standard Snooze Delivery service at this time, however many of our stores are able to arrange for your old mattress to be removed. Please check with your local Snooze store for availability (find a Snooze Store). If your local Snooze store doesn't provide this service, customers can arrange for their old mattress to be collected and recycled through social enterprise Soft Landing. For more information or to book a collection online follow the link here.
Prior to delivery you should ensure that there is unobstructed access to your property and to the room that you want your order delivered to. Any fragile objects should be moved out of the way and if you are having your order assembled please make sure there is enough space for our team to work in.
At this time Snooze can only deliver products to Australian postal addresses.