Can I purchase all the products on this website?

All listed products displayed online are available for purchase. The linen, cushions and sheets used to dress beds in images may not be available for purchase online. There are some product ranges such as certain products within the Customise Me zone that are only available for purchase in-store.

Can I change or cancel my order after I have placed it online?

For more information on our returns and exchanges policy for online orders please see our terms and conditions here.

How do I obtain my order information if I have misplaced the email I received at the time of purchase?

Please contact the store you were allocated during checkout and they will arrange an additional copy of your order information (Find a Snooze Store). If you are unsure which store you have been allocated please contact Snooze Customer Service on 1800 940 780.

Can I make an online purchase and request that my purchase be delivered to an address other than my own?

You can have your order delivered to almost any location in Australia with a few exceptions, such as PO boxes. You will be asked to select your delivery address during the checkout process. If you need to change the delivery location of an order you have already placed please contact your allocated store as soon as possible. In some cases changing the delivery address of an order that has already been placed may incur additional delivery costs. Another option you may wish to consider is the pickup option, which will allow you to pick up products directly from store, free of charge.

Who do I contact if I require help or have further questions about online purchasing with Snooze?

If you have a question about an order you have placed please contact the store listed on your order acknowledgement email. If you have further questions about using the site please contact customer service on 1800 940 780 between the hours of 9am & 5pm AEST Monday to Fridays excluding VIC public holidays.

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