We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in relation to the collection, management and disclosure of your Personal Information. For more information, visit www.oaic.gov.au.
“Personal Information” has the same meaning as in the Act. Generally, it includes any information that can be used to personally identify you. This may include your name, address, telephone number, email address and occupation, and information about your dealings with us.
Depending on the nature of our relationship with you, we may collect the following types of Personal Information:
It would be unusual for us to need to collect all or even most of the above information from you. The information we will require will depend on the specific service(s) that we provide to you and/or the specific interactions we have with you.
Direct collection: We collect your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in ways including:
Cookies and web tracking: Snooze uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. If you do not wish to receive any cookies, you may set your browser to refuse them.
Google remarketing: Our website uses Google AdWords, Google Analytics, and the Google Display Network together to serve ads to you on other websites after you have visited our website. This practice is known as remarketing and is a tool that Google offers to businesses. If you would like to opt-out of receiving advertising like this from Google you can manage these settings by visiting the Google Ads Preferences Manager.
Franchisees: Snooze may collect Personal Information from its franchisees as part of operating the Snooze franchise network.
Third parties: We may also collect information from third parties such as credit reporting bodies, law enforcement agencies, and other government agencies.
If you do not provide us with the Personal Information described above, we may not be able to provide the requested products or services to you, either to the same standard or at all, or we may not be able to provide you with information about our products and services.
We retain Personal Information for as long as is necessary for the purpose for which it was collected or in some circumstances for longer periods where extended retention is required by law or regulation, and as necessary in order to defend our legal rights.
Snooze uses, collects and holds your information to provide our products and services to you, to better understand your needs and provide you with better services, including for:
Customer service, including to:
Marketing, including to:
Business operations, including to:
Snooze also uses, collects and holds your information:
We may disclose your Personal Information to:
We seek to protect your privacy when we send Personal Information overseas. This includes satisfying ourselves that the overseas recipient either will not breach the Australian Privacy Principles or is subject to a similar binding obligation which you can enforce. Entities located outside of Australia to whom we may disclose your Personal Information include, without limitation, the following: our Related Bodies Corporate, located in United Kingdom, Europe, Asia and South Africa, and our data hosting and other IT and CRM service providers, located in the United States, Brazil, Canada, Europe, New Zealand, United Kingdom and Asia.
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you if you would reasonably expect us to do so in light of how we collected your Personal Information. These communications may be sent in various forms, including mail, SMS, social media and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
With your consent, we may provide your Personal Information to organisations that we partner with from whom we think you would like to receive further information. We may also provide you with direct marketing communications from organisations that we partner with from whom we think you would like to receive further information.
At Snooze we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from our marketing, you can do so via the unsubscribe link in each marketing communication.
You may request access to any Personal Information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may ask you to pay our reasonable costs to give you access to your Personal Information.
There may be instances where we cannot grant you access to the Personal Information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the Personal Information stating you disagree with it.
Links to third party websites on www.snooze.com.au are provided solely as a convenience to you. If you use these links, you will leave Snooze’s site. Snooze is not responsible for any of these sites, their content or their usage of your Personal Information.
Snooze is committed to ensuring the security of your Personal Information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.
If you have any questions about this Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact the Snooze store that you have been dealing with (you can find the contact details of each Snooze store by using the ‘Store Finder' button on the Contact Us section of our website (available at: www.snooze.com.au/Contact-Us)), or contact our Privacy Officer using the details set out below.
Privacy Officer contact details:
Snooze Management Pty Ltd
All complaints received will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. If complaints are made to a Snooze Store, they may be escalated to the Privacy Officer. In most cases, we expect that complaints will be investigated and a response generally provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you of this.
For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.