As you may have owned and slept on your old pillow for some time, it may take time to become accustomed to your new pillow height and comfort level. Choosing the right pillow can be just as important as choosing the right mattress for your comfort, and an adjustment period can be normal. Any discomfort should improve in time.
New pillows may have an odour similar to a new car smell that can be displeasing to some people. The odour may be from the combination of foam and materials used in and on the pillow. Your new pillow may have been packaged in a plastic bag and has not had an opportunity to air sufficiently. The odour will be most noticeable when new and the product is taken from the bag. Allowing the pillow to air for a short period of time with no pillow protection or case can help the odour to dissipate more quickly.
Using a waterproof pillow protector can extend the life of your pillow. Pillow protectors can shield your pillow from moisture, bacteria and dust mites, increasing the usable life of the pillow and reducing odour due to normal use.
Mattresses, bedding and pillows that have been removed from their packaging and/or used cannot be returned for a refund or exchange if you have simply changed your mind, for example you have made an incorrect selection.
Rest assured, your products are covered by a manufacturer warranty which covers you for your product quality and defects. Please refer to the warranty supplied with your product for further details, or contact us to discuss.
And remember, your rights under any manufacturer warranty are in addition to, and not instead of, your rights under the Australian Consumer Law.