Shopping Cart

YOUR HEALTH & SAFETY
ARE OUR TOP PRIORITY

COVID-19 Update August 5 2020

METROPOLITAN MELBOURNE STORES UPDATE

To all our Snooze customers located within this area,

In line with the new Stage 4 restrictions announced by the Victorian Chief Health Officer and Victorian Government on Monday, 3rd August, all stores located in Metropolitan Melbourne will be closed from Thursday, 6th August until the current restrictions are lifted and our stores can re-open. We will continue to have our online store operating 24/7 for all customers with the option of contactless delivery or pre-arranged store pick-up services continuing. Products eligible for Next Day delivery services on the Snooze online store will continue to be available for contactless delivery only.

The store locations in Metropolitan Melbourne that are impacted by the stage 4 restrictions include:

  • Armadale
  • Chadstone
  • Chirnside Park
  • Craigieburn
  • Dandenong
  • Essendon
  • Fitzroy
  • Fountain Gate
  • Frankston
  • Hawthorn
  • Highpoint
  • Hoppers Crossing
  • Knox
  • Moorabbin
  • Mornington
  • Northland
  • Nunawading
  • Pakenham
  • South Wharf
  • South Yarra
  • Springvale
  • Taylors Lakes
  1. Contactless Delivery: Under the Stage 4 restrictions, a Snooze employee can make a delivery to the customer’s home with the goods being delivered only to an agreed location on the outside of the premises with no physical contact with the customer or any resident of the delivery address. We are not permitted to deliver goods into a person’s home under any circumstances, even if agreed upon prior to the new Stage 4 restrictions. We appreciate your understanding at this time.
  2. Store Pick-up: If opting for a pre-arranged store pick-up, please remember to bring your proof of purchase and a photo ID. If you need help getting the goods into your vehicle, it is recommended you bring someone along for assistance. The collection of your goods must also be a contactless pick-up and the store will provide you the necessary instructions at the time.
  3. Assembly: During the current lockdown, in-home assembly services will not be available to our customers. Our stores are there to help and we encourage you to contact your local store to see what alternate arrangements may be available to you, including in-home installation beyond the current lockdown restrictions.

REGIONAL VICTORIAN STORES UPDATE

To all our Snooze customers located within this area,

In line with the new Stage 3 restrictions announced by the Victorian Chief Health Office and Victorian Government on Monday, 3rd August, all of our staff members will be wearing a face mask, in line with the required regulations.

To ensure the safety for all, we also request that all our customers continue to adhere to advised social distancing guidelines, maximum customer per store recommendations, and wear a face mask/covering in each store location covered by these restrictions.

We will continue to provide you with any COVID-19 updates in relation to our national stores here. We would like to thank you for your support and ask you to reach out to our customer service team on 1800 940 780 or email if you have any further questions.

Stay safe, sleep well.

Thanks,

Snooze Management

 

COVID-19 Update July 31 2020

 

To our Snooze customers

We continue to remain committed to helping slow the spread of Coronavirus while safely operating our stores. We also understand that each state government is managing the restrictions in their states in relation to their current COVID-19 position, and we will continue to closely follow their advice accordingly.

At present, Victoria has returned to Stage 3 Restrictions and therefore each of our staff members in Victoria, will be following the necessary regulations from the Victorian Government by wearing a face mask.

We ask that all our customers continue to adhere to advised social distancing guidelines, maximum customer per store recommendations, and by wearing a face mask in each store located in Victoria.

We will continue to provide your with any COVID-19 updates to our national store operations here.

We would like to thank you for your support and ask you to reach out to our customer service team on 1800 940 780 or email if you have any further questions.

Stay safe, sleep well.

Thanks,

Snooze Management

 

COVID-19 Update March 20 2020

 

To our Snooze customers

At Snooze, your health and safety are our top priority. As the global Coronavirus (COVID-19) outbreak evolves, we wanted to share what steps we’re taking to minimise the risk of exposure to our local communities. While our stores cleanliness and hygiene has always been a priority, we have implemented additional precautionary measures to improve the health and safety of our customers and team members:

  • Additional training for our stores has been provided to increase the frequency of cleaning all our high touch areas, such as counter tops, computers, phones and technologies customers frequently use during their time with us.
  • We are providing customers with fresh disposable pillow napkins to use while being fitted for a mattress or pillow.
  • We will have hand-washing facilities and/or sanitiser available to customers at our stores or at a nearby location.
  • We have re-trained our team on increased hygiene standards and recommended social distancing for the safety of customers and our team.
  • Training has also been provided to our stores for our delivery teams. You may notice some additional measures being taken on our regular delivery services, such as the use of single use gloves, masks and contactless deliveries. When making delivery booking or upon delivery, please advise our team if you or anyone in your household is unwell at present.
  • Your safety comes first, so we have requested that if any team member feels unwell, that they will remain home.
  • The Snooze online store is available at any time for customers wanting to shop online.
  • Our customer experience team at Snooze are here to answer your questions via email or phone on 1800 940 780

We remain committed to all our team members and customers throughout this challenging time. We will provide updates based on advice from the Australian Government, leading health organisations and the National Retail Association. Our stores will remain open to help you get a better night’s sleep.

Sincerely,

Simon Beaty
Managing Director