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We may collect the following types of Personal Information:
We collect anonymous information on website activity. We use this data to evaluate our website’s performance and to improve the content we display to you. To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. No Personal Information is collected on these occasions. We may log IP addresses (the electronic address of a computer connected to the internet) to analyse trends, administer our website, track users’ movements, and gather broad demographic information.
Our website uses Google AdWords, Google Analytics, and the Google Display Network together to serve ads to you on other websites after you have visited our website. This practice is known as remarketing and is a tool that Google offers to businesses. If you would like to opt-out of receiving advertising like this from Google, you can manage these settings by visiting the Google Ads Preferences Manager.
Snooze uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.
We collect your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in ways including:
Snooze may collect Personal Information from its franchisees as part of operating the Snooze franchise network.
We may also collect information from third parties such as credit reporting bodies, law enforcement agencies, and other government agencies.
If you do not provide us with the Personal Information described above, some or all of the following may happen:
Snooze uses, collects and holds your information to better understand your needs and provide you with better service. Snooze may share your Personal Information amongst Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)) of Snooze. Snooze also uses, collects, holds and discloses your Personal Information:
We may disclose your Personal Information to:
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communication may be sent in various forms, including mail, SMS, social media, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
We do not provide your Personal Information to other organisations for the purposes of direct marketing.
At Snooze we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from our marketing emails, you can do so via the unsubscribe link in the footer of our emails.
You may request access to any Personal Information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making the request nor will we charge you for making any corrections to your Personal Information.
There may be instances where we cannot grant you access to the Personal Information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the Personal Information stating you disagree with it.
IIf you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. Our procedure for investigating and dealing with privacy breach may involve: making an assessment; taking immediate steps to contain the breach; designating a person/team to coordinate a response; consider what Personal Information is involved; determine whether the context of the information is important; establish the cause and extent of the breach; identify what is the risk of harm (if any); conduct a risk analysis on a case-by-case basis, and consider whether notification is required.
Links to third party websites on www.snooze.com.au are provided solely as a convenience to you. If you use these links, you will leave Snooze’s site. Snooze is not responsible for any of these sites, their content or their usage of your Personal Information.
Snooze is committed to ensuring the security of your Personal Information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.
If you have any questions about this Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, you should contact the Snooze store that you have been dealing with. You can find the contact details of each Snooze store by using the ‘Store Finder' button on the Contact Us section of our website (available at: www.snooze.com.au/Contact-Us).
If the Snooze store that you have been dealing with is unable to help you or if you are unsatisfied with their response, please contact the Snooze Management Pty Ltd’s Privacy Officer using the contact details set out below. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your request or complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that any complaint is resolved in a timely and appropriate manner.
Snooze Management Pty Ltd Privacy Officer contact details:
Snooze Management Pty Ltd
21a Shierlaw Avenue Canterbury VIC 3126
Phone: +61 3 9830 4166
Fax: +61 3 9888 6327
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