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Meet Jane and Robert Giles from Snooze Ballina
When Jane and Robert decided they wanted to move from Sydney to Ballina, they didn’t know what they were going to do. Twenty years later, they’re two of the most successful Snooze Franchise Partners in Australia. Find out why below.
Q1. Why did you decide to become Snooze Franchise Partners?
We wanted to move to Ballina and run our own business. At the time, Snooze had just won Franchisor of the Year for two consecutive years and had been recommended to us as an option worth pursuing. So we attended interviews in Sydney and visited several stores and felt the business suited us.
Q2. How long have you been part of the Snooze team?
We opened our Ballina store 20 years ago, and opened a store in Lismore, which we ran for 7 and a half years.
Q3. Were there any surprises when you first opened the store?
We had no real expectations or idea of what to expect, just enthusiasm and determination to succeed. Dealing with the general public, however, means you are repeatedly surprised by human nature.
Q4. What did you do before you joined Snooze?
Rob: I worked in retail from the age of 12 (initially only on weekends – I wasn’t a child slave!), and was lucky enough to have good mentors along the way as well as natural retail instincts.
Jane: I’d worked in advertising for 13 years, so dealing with the general public was a real education and steep learning curve.
Q5. Have you won any Snooze awards?
We’ve won a range of awards in the last 10 years, for which we’re very grateful. These include Retailer of the Year, Excellence in Retail awards, High Achievement awards, Sell Well Experience Award and Customer Care awards.
Q6. What sort of mattress do you sleep on and why?
We change our mattress every two years as technology evolves and manufacturers improve their ranges. This means we can be more relevant to both our potential and past buyers. We currently sleep on a My SideTM Series 8 mattress so neither of us has to compromise on our comfort preference.
Q7. Which side of the My SideTM Series 8 mattress do you each sleep on? The red or green?
Our bedMATCH® profile indicated that Rob was a Blue (Medium), and I was on the cusp of Gold/Green (Ultra Plush/Plush). Rob chose Red (Firm) and I chose Green (Plush) based on what we each found was most comfortable in the My Side series 8 range, knowing that it was okay to choose a support level higher than the one for which we profiled. We’re both so happy with our mattress, and highly recommend the bedMATCH® process.
Q8. Which bed at Snooze is your favourite and why?
The one that sells well, gives us the best return and has no service issues!
Q9. What do you do when you’re not in your Snooze store?
We have three teen/adult children who are involved in theatre, music and sports, and are the centre of our universe. We also have a large extended family, so time with them and our friends is our main priority.
Q10. What’s great about living in Ballina?
It’s a beautiful part of the world. The laid back mentality, community spirit, lovely beaches, wide open spaces, farmers’ markets, fabulous local produce, easy parking and proximity to good schools just for a start…
Q11. Would you recommend becoming a Snooze Franchise Partner to others?
Absolutely! Especially in Ballina.
Thanks for your time Jane and Robert! If you’d like more information about Snooze Franchising just click through or visit your local Snooze store and talk with a Snooze Franchise Partner.
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