FAQs



How do you determine if my order is posted or truck delivered?

The type of products within your order determine the method of order delivery.  If all the items in your order consist of non-bulky items such as most pillows, sheets and quilts will be sent by post.  Larger, bulky items such as Beds, Bedroom Furniture and Mattresses need to be delivered by truck.

I’ve ordered a bed and sheets, will you split my order so I get the sheets first by post?

In order to minimise delivery costs we only deliver complete orders.  If you wish to receive parts of your order separately you will need to place separate orders for each product, however you will also need to pay the associated delivery costs per order.

Is international delivery available?

At this time Snooze can only deliver products to Australian postal addresses.

Is mattress removal available?

Mattress removal is not part of the standard Snooze Delivery Service at this time, however it is offered by many stores. Please check with your local Snooze store for availability (find a Snooze Store).  If your local Snooze store doesn’t provide mattress removal the service may be available through your local council (find your local council).

What do I need to know prior to my order being delivered?

Prior to delivery you should ensure that there is unobstructed access to your property and to the room that you want your order delivered to.  Any fragile objects should be moved out of the way and if you are having your order assembled please make sure there is enough space for our team to work in.

What is a balcony lift?

A balcony lift means using a crane or similar apparatus to lift your order into your property via your balcony.  We need to do this in cases where there is limited access to your property caused by things such as tight stairwells, tight corners, or small access ways.  There is generally an extra charge for balcony lifts due to their added complexity.  If you indicate you require a balcony lift we will contact you directly to organise this.

Why do you ask questions about my property when I choose the Snooze Delivery Service?

In order to provide the best possible delivery service our delivery team need to be aware of the few pieces of information we ask of you.  There are also certain situations, such as if you need a balcony lift, where we need to contact you directly before you can submit your order to organise a special delivery service and ensure that your allocated store can provide that service.

What is pickup?

Pickup allows you to pick your Snooze order up directly from your preferred store when it is ready. Pickup is free of charge.

Which stores offer the pickup service?

All stores offer the pickup service.

Which products can I order for pickup?

All products can be picked up.

Is there a charge for me to pickup my order?

There is no charge for pickup.

How long do I have to wait for my pickup order to be ready?

Product lead times are indicated on product pages. Your allocated local store will advise when you can pick up your order.