FAQs



Can I use my interest free finance card to purchase online?

You can use your GEM card or similar as any other credit card. For all applications for finance please see in-store or for information about applying for finance online, visit here.

Can I use my Snooze gift card to make payments on the website?

At this stage Snooze gift cards cannot be redeemed on the Snooze website.

What types of payment do you accept for online orders?

We accept most major credit and debit cards including Visa, Mastercard, American Express and cards issued by our interest free partners.  We also accept payments through PayPal.

How much does delivery cost?

  1. If all the items in your order are non-bulky items such as pillows, sheets & quilts then we will post your order to you at a flat rate of $10.  Even if your order has enough items in it to require the sending of multiple packages the total cost of delivery will remain at $10.

  2. If one or more items in your order are bulky (such as beds, mattresses, bedside tables and other bedroom furniture), then your whole order will be delivered by truck.  The cost of delivery is then determined by the straight-line distance between the delivery location and its nearest Snooze store as follows:

    1. Delivery distance of 0-35km - $80

    2. Delivery distance of 35-70km - $125

    3. Delivery distance of greater than 70km - The store will contact you for special pricing.

 

Do you deliver to my area?

We endeavour to deliver to every address in Australia, however some addresses that are remote or difficult to access (some islands for instance) need to be quoted on a Price on Application basis.  For a list of the postcodes we need to quote delivery for please see here:

How will my items be delivered?

Your order will be delivered by two people to the room of your choice, and product packaging will be taken away.  If you’ve purchased an ensemble base we will also affix the  castors/legs to the ensemble base.  For all other products requiring assembly you can elect to pay for the Snooze Assembly Service, (more information here).

How long will it take for my order to arrive?

The majority of our products are made to order, so delivery times vary from product to product.  For example most mattresses take between 7-14 days, while some custom-made furniture can take up to 8 weeks.  Estimated lead-times are displayed on product pages.

Can I have my order delivered to a PO box?

Unfortunately we do not deliver to PO boxes.

Could there be changes to delivery areas, costs and times?

From time-to-time circumstances outside our control will lead to delays in delivery times. Wherever possible we will indicate potential delays on an affected products details page.

Do the number of products in my order change the price of delivery?

No, the number of products in your order do not change the price of delivery.  

For postal orders, how will my items be packaged?

Depending on the size and components in your order we will use either a heavy duty 2 ark shell 5 layer cardboard box or standard postal satchels.

How do I get an update on my delivery time?

Please contact the store listed in your order acknowledgement email for updates to delivery times.