Pickup



What is pickup?

Pickup allows you to pick your Snooze order up directly from your preferred store when it is ready. Pickup is free of charge.

Which stores offer the pickup service?

All stores offer the pickup service.

Which products can I order for pickup?

All products can be picked up.

Is there a charge for me to pickup my order?

There is no charge for pickup.

How long do I have to wait for my pickup order to be ready?

Product lead times are indicated on product pages. Your allocated local store will advise when you can pick up your order.

What do I need to bring with me when I collect my order?

If you’ve ordered anything larger than small bedroom furniture (most bedside tables)  please ensure your vehicle is appropriate to able to be loaded with bulky goods eg: utes, vans, trailers or trucks.  Bring along blankets and suitable tie-downs to prevent damage due to items shifting while in transit as this is not covered by the product's warranty. You should also bring someone along to help with the loading process.   

What happens if I don't collect my pickup order?

As per our Terms and Conditions, you must collect or take delivery of your order within 14 days from the day that we notify you that they are available.  If you don’t pick up your order within this time we may charge storage fees of up to $50 per delivery per week or cancel your order.