General FAQ's



Can I place an order over the phone?

We would be happy to accept your order over the phone. Please use the phone number for your nearest store, which you can find here, or contact customer service on 1800 940 780 between the hours of 10am & 10pm (AEST).

Can I test or view products in store?

You can find your nearest store here.  Please note that many Snooze Beds and Bedroom furniture products are made-to-order and some variations may not be available for viewing in store.  We recommend contacting your nearest Snooze store to confirm product availability.  If you are interested in the stain or colour of a product you can see colour swatches or material samples in store.  In most cases the mattresses displayed on site will be available to view and try in-store.

Does Snooze offer interest free terms?

Snooze offers interest free terms on purchases. To learn more about our latest interest free offers and our interest free partners please visit www.snooze.com.au/Store-Finder. You may apply for interest free in store (find a Snooze Store) or through one of our interest free partners online, you can then use the credit card issued by one of these providers to make purchases online or in store.

What Terms and Conditions apply to online purchases?

Our terms and conditions for online purchases can be found here

How do I find my nearest store?

You can find your nearest store here.

Who can help me with a particular product query?

For any information you can’t find on the website please either email [email protected]contact your nearest store or contact Snooze Customer Service on 1800 940 780 during the hours of 10am & 10pm (AEST).