Snooze has designed these care instructions to be used as a guide to enable years of satisfaction from your bedding and furniture.

 

Prolonged exposure to direct sunlight must be avoided as it can cause excessive fading to fabric, leather and timber finishes. It can also cause excessive drying, splitting and warping of timber products.

 

Should a thread become loose from fabric, cut it off. Under no circumstances should it be pulled. The general cleaning of upholstery fabrics is often difficult and best left to specialists. Refer to the care label for cleaning instructions. Dirt and dust will increase fabric wear and dull colours, this is best removed using the appropriate vacuum cleaner fabric attachment. Never use harsh brushing and be careful to avoid sharp objects to prevent snagging of threads (eg. Toys, rings, shoe buckles, belts, heels). Do not allow pets to climb on furniture.

 

Snooze recommends that every mattress be fitted with the correct size mattress protector to avoid soiling. Materials used in mattresses are designed to conform to your body’s individual shape. Body indentations are a normal occurrence and indicate that the upholstery layers are performing as they should. Regular turning and rotating provides uniform wear to each side of the mattress and adjusts the sleeping surface evenly to prolong mattress life. It is the purchasers responsibility to turn the mattress in the manner specified by the manufacturers warranty. Handles, (if fitted) should be used only to position the mattress, not to lift or carry.

 

To keep your timber furniture in good condition follow these instructions: wipe with a clean damp cloth to remove surface dust. Wipe gently with a soft dry cloth in the direction of the grain, never in a circular motion. Always protect timber from hot surfaces with placemats. Spillages, especially alcohol, must be wiped off immediately with a damp cloth. Do not expose timber to direct sunlight or extremes of humidity. Do not conceal the tops of your furniture with glass covers. This can result in sweating of timber and peeling of stain may occur. Do not use general household cleaning products that contain silicones. Do no allow hot or cold abrasive items to come into contact with surfaces. Do not allow liquid or damp cloths to remain in contact with timber surfaces.

 

Snooze recommends the use of heat protective covers (placemats) on surfaces subject to normal eating and drinking habits to prevent heat or stain marks occurring. Avoid spilling alcohol or solvents (i.e. nail polish remover). Liquid spills should be immediately wiped up to avoid surface damage. Avoid scratching or knocking. To clean, dust or wipe over with a damp non-abrasive cloth. Note: Polishes and waxes containing silicone must be avoided as this may be unable to be repaired.

 

Dust or wipe with a damp non-abrasive cloth. Liquid spills should be immediately wiped up to avoid penetration of joints. Avoid scratching and knocking.

 

use appropriate specialist glass cleaner and avoid scratching or knocking particularly with jewelry. Mirrored or glass doors should be adjusted very carefully, take care not to over tighten fittings as this may cause glass to crack.

 

Your purchase is very important to us and it is our intention to delivery your goods within the approximate time specified at point of sale. Occasionally due to Manufacturing or Transport problems, delays or supply issues may occur, but you can be assured that we will be trying to minimize any inconvenience should this happen.

In addition to the rights guaranteed by the relevant State and Federal laws, in particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation Snooze guarantees to the original purchaser to make good either by repair or replacement any defect caused by substandard materials or workmanship covered by the manufacturers guarantee or warranty (please refer to manufacturers warranty). This is effective from the purchase date and on presentation of original documentation i.e. receipts or tax invoice which must be supplied. This guarantee or warranty is provided as such defect is not the result of normal wear and tear, abuse, commercial use or is the natural characteristic of the material used. Furniture and bedding must be cared for in accordance with the care instructions provided. Guarantee or warranty is not transferrable.

Cancellations of orders will attract an administration fee equal to 20% of the total value of the goods. Returns of mattresses or furniture items are not offered for change of mind unless you have expressed prior approval of the Snooze Store Manager. Freight costs incurred in returning any items are the responsibility of the purchaser unless you have expressed prior approval of the Snooze Store Manager.

At Snooze and Steinhoff Asia Pacific Limited we are fully committed to respecting your privacy. To view our Privacy Policy, which provides a clear and concise outline of how and when personal information is collected, stored and distributed by Snooze, visit http://www.snooze.com.au or contact our Privacy Officer at:

 

           Privacy Officer

           Snooze Management Pty Ltd

           21A Shierlaw Avenue

           Canterbury VIC 3126

Any balance owing must be paid either before or on delivery of goods as specified by Snooze staff.

Maximum Layby term is 3 months with regular payments every two weeks for the time that the balance is outstanding. Layby is only available on cash and carry items excluding furniture and mattresses. If layby payments are not made as set out in this policy your layby may be cancelled and you may incur cancellation fees. Cancellation of layby must be requested in writing, all payments will be forfeited.

Items which are made to individual customer specifications cannot be returned unless the items are faulty. 33% deposit is required for all made to order stock.

Goods not collected or delivered within the specified period with require further payments or attract storage fees at the rate that follows:

Furniture sold for domestic use only unless written specification is provided. Risk of these goods pass to the purchaser on possession. Title of items pass onto the purchaser only upon receipt of full payment or cleared funds.

Please note that mattress and bed frame prices are based on Queen size beds except where marked as Single Beds, King Size Single Beds, Extra Large Single Beds or Kids Beds. Prices may vary from store to store and regional prices may apply.