At Snooze, we are fully committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, stored, and distributed by Snooze.
 

Snooze is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. For more information, visit www.privacy.gov.au.
 

At Snooze we often collect limited identifiable information such as title, name, contact details (address, phone and fax) and e-mail address. We only collect personal information when you knowingly provide it. For example, we may request personal information from you when you:

• order goods that require delivery;
• apply for AGC or other finance;
• contact us for further information;
• participate in surveys and other types of research;
• enter a promotion, sweepstake, or contest hosted by Snooze;
• register your details on our web site;
• apply for a franchise;
• ask for a quote to be prepared;
• express interest in a particular Snooze service; or submit a job application or rsum We do not collect information about anyone's political or religious beliefs, ethnic background or sexual preferences.

For statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). We use this data to evaluate our web site performance and to improve the content we display to you. You may have heard of "cookies" which are small amounts of information sent from a web server to a web browser. A cookie's main objective is to identify users and personalise their visit by customising web pages. At Snooze, we do not use cookies for collecting user information from the site. To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. No personal information is collected on these occasions.

Snooze uses your information to better understand your needs and provide you with better service. Specifically, Snooze uses personal information:

• To complete a transaction.
• To deal with your queries or customer service issues promptly. We may also keep information on your communications with our customer service representatives.
• To keep you up-to-date with products, services, events or promotions we think would be of particular interest. We may also tell you about products and services of other organisations we think may be of particular interest.
• For planning, product development or research purposes.

In the case of direct marketing, you will be able to "opt-out" at any time.
 

Individual franchisees, company stores and related business entities of Snooze are entitled to share your personal information with each other for the purposes outlined in this Privacy Policy. We will only send personally identifiable information about you to other companies or people when:

• We have your consent to share the information;
• We need to share your information in order to provide the product or service you have requested;
• We need to send your information to companies that work on behalf of Snooze who are contracted to perform parts of their service delivery. Examples of such organisations include mailing houses, IT service providers, Snooze service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies; or
• We are required or authorised by law to disclose certain information. Such information remains the property of Snooze at all times.

Snooze's goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact the Privacy Officer at Snooze Customer Service if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable effort to correct the information. No fee applies to correction of personal information.
 

Links to third party web sites on www.snooze.com.au are provided solely as a convenience to you. If you use these links, you will leave Snooze's site. Snooze is not responsible for any of these sites, their content or their privacy policy.
 

Should you wish to access your personal information, please contact the Privacy Officer (see details below). A $25 administration fee will be charged for the retrieval of any personal information.
 

Snooze is committed to ensuring the security of your information and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration. Snooze is not responsible for events arising from unauthorised access to your personal information. Changes to this statement Snooze may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our web site.
 

            Contact Privacy Officer
            c/- Snooze 21a
            Shierlaw Avenue
            CANTERBURY VIC 3126

            Phone: + 61 3 9830 4166
            Fax: + 61 3 9888 6327