Snooze Management Pty Ltd (“Snooze”) always respects your privacy. Our Privacy Policy is explained below. Put simply, it tells you how and when we collect personal information about you; whether it’s in our stores, online or over the phone. And about how we use, store or distribute that information.

Now for the details

At Snooze, we are fully committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, used, stored, and distributed by Snooze. This policy also applies to Snooze’s web site: http://www.snooze.com.au/privacy.

Snooze is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. For more information, visit www.privacy.gov.au.

Collection and use of personal information

At Snooze, we often collect limited personal information that personally identifies you (“Personal Information”) such as: (i) name, mailing and email addresses; (ii) residential address, city, state, postcode, area code, gender, age, purchase history, income, hobbies and interests (iii) products you own, model numbers, date and place of purchase. If you communicate with us by e-mail, or complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information. For example, we may request personal information from you when you:

• order goods that require delivery;
• apply for finance;
• contact us for further information;
• participate in surveys and other types of research;
• enter a promotion, sweepstake, or contest hosted by Snooze;
• subscribe to our mailing list;
• register your details on our web site;
• apply for a franchise;
• ask for a quote to be prepared;
• express interest in a particular Snooze service; or
• submit a job application or résumé.

Other information we may collect

For statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). We use this data to evaluate our web site performance and to improve the content we display to you.

To evaluate the effectiveness of our online advertising (including clickthroughs from email marketing), we may use third parties to collect statistical data. No personal information is collected on these occasions.

Use of cookies

Snooze uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you.

Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.

Remarketing

The Snooze website uses Google AdWords, Google Analytics, and the Google Display Network together to serve ads to you on other websites after you’ve visited our website. This practice is known as remarketing and is a tool that Google offers to businesses. If you would like to know more about the program, you can do so here. In summary, Snooze, along with third-party vendors, Google and DoubleClick, uses first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website.

If you would like to opt-out of receiving advertising like this from Google, you can manage these settings by visiting the Google Ads Preferences Manager. Also, Google recommends installing the Google Analytics Opt-out Browser Add-on.

How we use your information

Snooze uses your information to better understand your needs and provide you with better service. Snooze may share your Personal Information amongst related bodies corporate of Snooze. Snooze also uses your Personal Information:

• to complete a transaction.
• to deal with your queries or customer service issues promptly whether by email, telephone or mail. We may also keep information on your communications with our customer service representatives.
• to keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to "opt-out" from this activity at any time.
• to enhance your customer experience and help us complete your transactions faster.
• for planning, product development or research purposes.

Disclosure of personal information

We will only send Personal Information to third party organisations when:

• we have your consent to share the information;
• we need to share your information in order to provide the product or service you have requested;
• we need to send your information to companies that are contracted to Snooze e.g. mailing houses, IT service providers, service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies; or
• we are required or authorised by law to disclose the information.

Such information remains under Snooze’s custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements.

Access and correction

You can have access to the personal information we hold about you. Should you wish to access this information, please contact our Privacy Officer on the details below. Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact our Privacy Officer if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. A $25 administration fee will be charged for the retrieval of personal information to cover our costs. No fee applies to the correction of your personal information.

Third-party web sites

Links to third party web sites on www.snooze.com.au are provided solely as a convenience to you. If you use these links, you will leave Snooze’s site. Snooze is not responsible for any of these sites, their content or their usage of your personal information.

Unsubscribe/Opt Out

At Snooze we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from receiving email Newsletters you can do so by sending an email to catalogue@snooze.com.au with ‘UNSUBSCRIBE’ in the subject line at any time, for any reason.

Should you wish to be removed from all our mailing lists you can do so by sending an email to catalogue@snooze.com.au with ‘UNSUBSCRIBE TO ALL’ in the subject line.

Security

Snooze is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

Changes to this statement

Snooze may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website on this page.

Contact

For any further queries relating to your personal details or Snooze’s Privacy Policy please contact our Privacy office on the details below:

Privacy Officer
c/- Snooze
21a Shierlaw Avenue
Canterbury VIC 3126
Phone: +61 3 9830 4166
Fax: +61 3 9888 6327